Product Related Customer Services

Do you have a question?

A member of our experienced customer service team is waiting to help you with all product, service, and ordering questions you might have. First though, please read through our FAQ to see if we've already answered your question previously.

If we haven't, please get in touch for product, service, and ordering questions only using the contact details below and we'll do our best to answer any questions you may have.

Email: support@beargrylls.com

Our customer service team are available Monday to Friday, between 09:00 - 17:00 UK time, except on public holidays.

Please note: as you may imagine we receive many enquiries of all different kinds, and as much as we'd like to be able to make them all work, sadly we can’t respond to them all. As a result, only questions about product, service and ordering will receive a response.