FAQ's

eCommerce FAQ's

How long will it take to ship my order?

Orders placed by noon GMT/BST will be shipped on the same working day. Orders placed after this time will be shipped the following working day. The amount of time it takes for you to receive your order will vary dependent on the weight of your order, and also where your order is being delivered to. More information on shipping can be found on the Delivery & Returns page.


How much does shipping cost?

UK shipping costs start at £3.95, and International shipping costs start at £9.95. Free shipping is available in the UK, Europe and North America if the value of your order exceeds the relevant thresholds. More information on shipping can be found on the Delivery & Returns page.


Do you ship internationally?

BearGrylls.com ships internationally, with all orders currently being fulfilled from our warehouses based in the United Kingdom. More information on shipping can be found on the Delivery & Returns page.


Does my delivery have a tracking number?

For your peace of mind, all orders are shipped as Tracked, with the exception of the Standard (Untracked) shipping option which is available in the United Kingdom. More information on shipping can be found on the Delivery & Returns page.


What currency will I be charged in? What's the total cost in my home currency? Can I pay in USD or EUR?

International orders from BearGrylls.com are currently processed in pound sterling (GBP). Though the BearGrylls.com checkout pages can display pricing in EUR and USD alongside GBP, this currency conversion is only provided as a guide for your convenience, and is not intended to be representative of the final exchange rate you will be charged.

The final exchange rate you are charged on your order will be determined by your bank or credit card provider, who may add additional administration charges to process your payment to us. To calculate an accurate exchange rate for your order, please speak to your bank or credit card provider.


What payment methods are accepted?

We accept Visa, MasterCard, American Express, Delta and Maestro credit and debit cards. We also accept PayPal, Apple Pay and Google Pay. Please note that we do not accept any methods of payment other than those listed.


How will my package be shipped to me?

Your order will be shipped at your own risk, but special care will be taken to protect fragile objects. Boxes are amply sized and your items will be well protected before they are packed and shipped. More information on shipping can be found on the Delivery & Returns page.


Why haven't I received my order yet?

More information on shipping can be found on the Shipping & Returns page. If you believe that there is a problem with your order, please get in touch with our team via the Customer Service page.


Do I have to pay customs and import charges?

Details of import duty and customs clearing differ by delivery service - please check with your selected delivery service (either Royal Mail or DPD) for more details. It is your responsibility to pay these charges before you can receive your delivery.


What is your returns policy?

We will accept a return of your items for a full refund for any or no reason, provided we are notified within 30 days of receipt of delivery.

Only items purchased directly from our online store can be returned using the procedure described below. If you purchased your items at a retail store or from another website, these items must be returned to the original store or site from which they were purchased. More information on returns can be found on the Delivery & Returns page.


Do I need to pay VAT on European orders?

In line with UK distance selling regulations, we must charge UK VAT at a rate of 20% on all orders that are shipped to countries within the EC. You can read more about this on the Europa.eu website.


Do I need to pay VAT on worldwide orders?

In line with UK distance selling regulations, UK VAT will not be charged on orders that are shipped to countries outside the EC.


General FAQ's

Can Bear attend or speak at our event?

As you can imagine, Bear’s diary is pretty jam packed with all the adventures and remote filming. In a dream world he would be able to drop by and support every event but we have to be selective with the invites we accept and to prioritize the charities he most supports, including the Scouts, the Royal Navy and Royal Marines charity and Tusk Trust.


Can BG send a birthday, wedding, celebratory message?

Bear receives many asks of this nature – but he sadly can’t do these greetings for everyone. He tends to do it case by case and does as many as he can.


Does BG offer private courses with him?

Bear set up the Bear Grylls Survival Academy with the very purpose of providing an outlet and opportunity to share his skills and experience with individuals looking to get up to their neck in mud. The courses are delivered by his handpicked team of highly trained experts in this field. For more information please see the BG Survival Academy section of the website... And remember, it may hurt a little!


Can BG become a patron of our charity?

Bear is honoured to receive many requests to be a patron to a cause, and whilst he would love to get involved and help out – the focus is very much on his role as Chief Scout, patron to Tusk Trust and as Honorary Colonel in the Royal Marines. Bear does not wish to dilute the work he is doing for these organizations and therefore he won’t be taking on additional charity commitments for the moment.


Can BG offer prizes for an auction or raffle or record a video or selfie? 

Due to the volume of requests, Bear is only able to offer auction and raffle prizes to those charities we are affiliated with. And as such we use our merchandise and videos to support them primarily.


How can I apply for a job at Bear Grylls Ventures/work experience? 

Any vacancies within Bear Grylls Ventures will be advertised on this website or via social media – so check back here every now and then!


Can BG offer some answers to my homework, school project? 

Bear receives many daily requests of this nature, and often the best solution here is to check out some of the Bear Grylls books for helpful homework pointers…we have over 70 books to help guide you. Bear's favourite is Bear Grylls: Survival Guide for Life!


Does Bear offer forewords/quotes for my book? 

Sadly, we have fulfilled our quota for 2018/19 at present, unless it is for a friend or colleague of his that he knows well.